Returns & Exchanges

Last Updated: July 12, 2026

At METCALFE WEAR LTD, we want you to love your jewelry. If you are not completely satisfied with your purchase, we are here to help with our returns and exchanges process.

Please review the following policy before requesting a return or exchange.

1. Return Period

We accept return requests within:

30 days of receiving your order

To be eligible for a return, items must meet the conditions below.

2. Return Conditions

Returned items must be:

Unworn and unused
In their original condition
Returned with original packaging where possible
Free from damage, marks, or signs of wear

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn or used.

3. How to Request a Return

To start a return, please contact our customer support team with:

Order number
Full name
Email address used for purchase
Reason for return
Photos of the item (if applicable)

Email:
payment@metcalfewear.net

Our team will review your request and provide further instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless:

The item received is incorrect
The item arrives damaged
There is an issue caused by our error

We recommend using a tracked shipping service when returning items, as we cannot be responsible for packages lost during return transit.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

Your refund will be processed to the original payment method.
Refund processing times may vary depending on your bank or payment provider.
Original shipping fees may not be refundable unless required by applicable consumer laws.

Please allow reasonable processing time for your refund to appear in your account.

6. Exchanges

If you would like to exchange an item for another style, please contact us within the return period.

Exchange requests are subject to:

Product availability
Item condition requirements
Return approval

If the requested replacement item is unavailable, we may offer a refund or alternative solution.

7. Damaged or Incorrect Items

If you receive:

A damaged item
A defective product
The wrong item

please contact us within 7 days of delivery.

Please include:

Order number
Description of the issue
Photos showing the problem

Our team will review the issue and provide an appropriate solution.

8. Non-Returnable Items

The following items may not be eligible for return:

Items that have been worn or damaged after delivery
Items without original condition or packaging
Items returned outside the return period
Items excluded under applicable hygiene regulations

9. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after purchase.

Once your order has been processed or shipped, cancellation may no longer be possible. In this case, you may request a return after receiving the item according to this policy.