Shipping Policy

Last Updated: July 12, 2026

At METCALFE WEAR LTD, we are committed to providing a smooth and reliable delivery experience for our customers. This Shipping Policy explains how we process, ship, and deliver orders placed through metcalfewear.net.

Please review the information below before placing your order.

1. Order Processing Time

All orders are carefully reviewed and prepared by our team before shipment.

Orders are typically processed within:

1–3 business days

after payment confirmation.

Please note:

• Orders are not processed on weekends or public holidays.
• Processing times may be extended during peak periods, holidays, or promotional events.
• You will receive a shipping confirmation email once your order has been dispatched.

2. Shipping Methods & Delivery Times

Delivery times depend on your location and selected shipping method.

Estimated delivery times:

United Kingdom

Standard Shipping:
3–7 business days

International Shipping

Standard International Shipping:
7–15 business days

Delivery times are estimates and may vary due to:

• Courier delays
• Weather conditions
• Customs processing
• Local delivery services

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing available tracking information.

You can use the tracking details provided to monitor your delivery progress.

If you have not received your tracking information within the expected timeframe, please contact our customer support team.

4. Shipping Address Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Please ensure your:

• Full name
• Shipping address
• Postal code
• Contact information

are correct before completing your order.

METCALFE WEAR LTD cannot be responsible for delays or delivery issues caused by incorrect or incomplete address information provided by customers.

5. International Orders

For international deliveries:

• Delivery times may vary depending on destination country.
• Customs procedures may affect delivery times.
• Customers are responsible for ensuring that orders can be received according to local regulations.

Any applicable customs duties, taxes, or import fees may be the responsibility of the customer depending on local laws.

6. Delayed or Lost Packages

While we work with reliable delivery partners, delays may occasionally occur due to circumstances outside our control.

If your order has not arrived within the expected delivery timeframe, please contact us and provide:

• Order number
• Full name
• Shipping address
• Tracking information (if available)

Our team will assist you in checking the delivery status.

7. Order Changes After Shipment

Once an order has been dispatched, we are unable to change the delivery address or shipping details.

If you need to update your information, please contact us as soon as possible after placing your order.

8. Contact Us

If you have any questions about shipping, please contact our customer support team.

METCALFE WEAR LTD

Registered Address:
7 GILL STREET
NEWCASTLE UPON TYNE
UNITED KINGDOM
NE4 8BH

Email:
payment@metcalfewear.net

Phone:
+44 7366448489

Website:
metcalfewear.net

Thank you for choosing METCALFE WEAR LTD. We appreciate your trust and are committed to delivering your jewelry safely and efficiently.

Last Updated: July 12, 2026