Terms of Service

Last Updated: July 12, 2026

Welcome to METCALFE WEAR LTD. These Terms of Service outline the terms and conditions that apply when you access or use our website metcalfewear.net and purchase products from us.

By visiting our website, placing an order, or using our services, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About Us

This website is operated by:

METCALFE WEAR LTD

Registered Address:
7 GILL STREET
NEWCASTLE UPON TYNE
UNITED KINGDOM
NE4 8BH

Website:
metcalfewear.net

Email:
payment@metcalfewear.net

Phone:
+44 7366448489

2. Use of Our Website

By using our website, you agree that:

• You will provide accurate and complete information when placing an order.
• You will use our website only for lawful purposes.
• You will not attempt to interfere with the security or operation of our website.
• You must be legally capable of entering into a purchase agreement.

We reserve the right to refuse service, restrict access, or cancel orders where necessary.

3. Products and Information

We make every effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However:

• Product colors may vary slightly depending on your device screen settings.
• Minor differences may occur due to design or production processes.
• We reserve the right to update product information, prices, or availability at any time.

4. Orders

When you place an order through our website:

1. You will receive an order confirmation email.
2. Your order will be reviewed and processed.
3. A shipping confirmation will be sent once your order has been dispatched.

Receiving an order confirmation does not guarantee acceptance of your order. We reserve the right to cancel or refuse an order where necessary, including cases involving pricing errors, suspected fraud, or product availability issues.

5. Pricing and Payments

All prices displayed on our website are shown at the applicable currency during checkout.

Payment must be completed before orders can be processed.

We accept payments through secure payment providers. Payment information is processed securely, and METCALFE WEAR LTD does not store complete payment card details.

You are responsible for ensuring that all payment and billing information provided is accurate.

6. Shipping and Delivery

We aim to process and dispatch orders within a reasonable timeframe.

Delivery times may vary depending on:

• Shipping destination
• Selected delivery method
• Courier processing times
• Customs procedures where applicable

Once your order has been shipped, tracking information may be provided where available.

For more information, please review our Shipping Policy.

7. Returns and Refunds

We want our customers to be satisfied with their purchases.

Returns and refunds are handled according to our Return & Refund Policy.

To be eligible for a return:

• Items must be returned in their original condition.
• Products must meet the requirements outlined in our return policy.
• Proof of purchase may be required.

Refunds will be processed after returned items have been received and inspected.

8. Jewelry Care

To maintain the appearance and longevity of your jewelry, we recommend:

• Avoiding contact with water, perfumes, and chemicals.
• Removing jewelry before swimming, showering, or exercising.
• Storing jewelry in a dry and safe place.
• Cleaning gently with a soft cloth.

Damage caused by improper care may not be covered under our return or refund policy.

9. Intellectual Property

All content on metcalfewear.net, including but not limited to:

• Logos
• Brand names
• Product images
• Text
• Graphics
• Website design

is owned by or licensed to METCALFE WEAR LTD and protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content without prior written permission.

10. Third-Party Services

Our website may include links or integrations with third-party services, including:

• Payment providers
• Shipping providers
• Social media platforms
• Analytics services

We are not responsible for the content, availability, or privacy practices of third-party websites.

11. Limitation of Liability

To the maximum extent permitted by applicable law, METCALFE WEAR LTD shall not be responsible for losses caused by:

• Events beyond our reasonable control
• Delays caused by shipping providers
• Incorrect information provided by customers
• Improper use or care of products

Nothing in these Terms limits your legal rights as a consumer under applicable laws.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, services, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

13. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United Kingdom.

Any disputes arising from these terms will be handled in accordance with applicable UK laws and regulations.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

METCALFE WEAR LTD

Address:
7 GILL STREET
NEWCASTLE UPON TYNE
UNITED KINGDOM
NE4 8BH

Email:
payment@metcalfewear.net

Phone:
+44 7366448489

Website:
metcalfewear.net

Last Updated: July 12, 2026