Privacy Policy

Last Updated: July 12, 2026

At METCALFE WEAR LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through metcalfewear.net.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information necessary to provide our services.

The information we may collect includes:

Personal Information

• Full name
• Email address
• Telephone number
• Billing and shipping address
• Order details
• Payment-related information processed through secure payment providers

Website Usage Information

We may collect information about how you interact with our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Website activity and preferences
• Cookies and similar technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Providing customer support
• Communicating with you about your purchases
• Sending order confirmations and shipping updates
• Improving our website and customer experience
• Managing payments securely
• Preventing fraudulent or unauthorized transactions
• Meeting legal and regulatory requirements

3. Payment Information

All payments made through our website are processed securely by trusted payment providers.

METCALFE WEAR LTD does not store your complete payment card details.

Payment information is handled according to the security standards and privacy practices of the relevant payment service providers.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

• Remember your preferences
• Maintain shopping cart functionality
• Improve website performance
• Analyze website traffic
• Provide more relevant content

You can manage or disable cookies through your browser settings.

For more information, please see our Cookie Policy.

5. Sharing Your Information

We only share personal information when necessary to provide our services or meet legal obligations.

Your information may be shared with trusted service providers, including:

• Payment processing providers
• Shipping and delivery partners
• Website hosting providers
• Analytics and marketing service providers

These third parties are required to handle your information securely and only use it for the purposes necessary to provide their services.

6. Data Security

We take reasonable measures to protect your personal information from:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration

While we use appropriate security measures, no online transmission or storage system can be guaranteed to be completely secure.

7. Your Privacy Rights

Under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), you may have rights including:

• The right to access your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your information where applicable
• The right to object to certain uses of your information
• The right to withdraw consent for certain processing activities

To exercise these rights, please contact us using the details below.

8. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you updates about:

• New collections
• Special offers
• Product information
• Brand news

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in our emails.

9. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions
• Provide customer services
• Maintain business records
• Comply with legal obligations

When information is no longer required, it will be securely deleted or anonymized.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and payment providers.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

Our website is not intended for individuals under the age required by applicable laws to make online purchases.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

METCALFE WEAR LTD

Registered Address:
7 GILL STREET
NEWCASTLE UPON TYNE
UNITED KINGDOM
NE4 8BH

Email:
payment@metcalfewear.net

Phone:
+44 7366448489

Website:
metcalfewear.net

Last Updated: July 12, 2026