Frequently Asked Questions (FAQ)

Last Updated: July 12, 2026

Welcome to METCALFE WEAR LTD. Here you can find answers to some of the most common questions about our jewelry, orders, shipping, payments, and returns.

If you cannot find the answer you are looking for, please contact our customer support team.

About Our Jewelry

What type of jewelry do you sell?

At METCALFE WEAR LTD, we offer a curated collection of elegant jewelry designed for modern women, including necklaces, bracelets, earrings, rings, and other stylish accessories suitable for everyday wear and special occasions.

Are your jewelry pieces suitable for everyday wear?

Yes. Our collections are designed with comfort and versatility in mind, making them suitable for daily styling, work, celebrations, and special occasions.

To maintain the beauty of your jewelry, we recommend following our jewelry care instructions.

How should I care for my jewelry?

To keep your jewelry looking its best:

• Avoid contact with perfumes, lotions, and harsh chemicals
• Remove jewelry before swimming, showering, or exercising
• Store pieces in a dry place when not being worn
• Use a soft cloth to gently clean your jewelry

Orders & Payments

How can I place an order?

Simply browse our collection, select your favorite item, add it to your shopping cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

What payment methods do you accept?

We accept secure payment methods available through our checkout system, including major debit and credit cards and other supported payment options.

All payments are processed through secure payment providers.

Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we may not be able to make changes or cancel it.

How do I know my order has been confirmed?

After completing your purchase, you will receive an order confirmation email containing your order details.

If you do not receive your confirmation email, please check your spam or junk folder first.

Shipping

Where do you ship?

We provide shipping services to customers in various locations. Available shipping options and delivery times will be displayed during checkout.

How long does delivery take?

Delivery times may vary depending on your location and selected shipping method.

Once your order has been shipped, you will receive tracking information when available.

How can I track my order?

If tracking is available, your tracking details will be sent to the email address provided during checkout.

You may also contact our support team for assistance.

Returns & Refunds

Can I return my jewelry?

Yes. We accept returns according to our Return & Refund Policy.

Items must meet the return requirements and be returned in their original condition.

How long do I have to request a return?

Please refer to our Return & Refund Policy for the applicable return period and conditions.

When will I receive my refund?

Once your returned item has been received and inspected, approved refunds will be processed to the original payment method.

Processing times may vary depending on your payment provider.

Account & Customer Support

Do I need an account to place an order?

No. You can complete your purchase without creating an account. However, creating an account may make it easier to manage orders and view purchase history.

How can I contact METCALFE WEAR LTD?

Our customer support team is available to assist you.

Email:
payment@metcalfewear.net

Phone:
+44 7366448489

Business Address:
METCALFE WEAR LTD
7 GILL STREET
NEWCASTLE UPON TYNE
UNITED KINGDOM
NE4 8BH

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)

Additional Questions

If you have any questions that are not answered here, please contact us. We are always happy to help and provide support.

Thank you for choosing METCALFE WEAR LTD.

Last Updated: July 12, 2026